Help Center

Account 7

• How creating a monitoring account ? [FA01]
• How to delete my monitoring account ? [FA04]
• I can't log into my monitoring account ? [FA07]
• How to create a monitoring account (Installer) ? [FA02]
• How to create a monitoring account (User) ? [FA03]

View all 7

Display 6

• Authorization to share user data [FA09]
• My monitoring does not display values or zero data [FA10]
• Problem displaying data on the monitoring account [FA08]
• I have a "Data recovery" message and only 0 values on the monitoring [FA68]
• I have a message "Your inverter is not connected to the Internet" and only 0 values on the monitoring [FA69]

View all 6

Operating 2

• How can I check that my inverter is compatible with IMEON Online/OS ONE/Smart Meter ? [FA11]
• Is there an application that allows you to remotely watch the operation of your installation ? [FA12]

Internet Connection 6

• How to connect the inverter to the internet via Wifi (wireless) ? [FA48]
• How to connect the inverter to the internet via Ethernet cable ? [FA49]
• How do I check that my inverter is connected to the Internet ? [FA43]
• How to diagnose a problem of wireless connection Wifi (LAN) ? [FA44]
• How to diagnose an Ethernet cable connection problem ? [FA45]

View all 6

Bêta tester 1

• How to become Bêta tester ? [FA13]

General Information 7

• How do I change the settings remotely ? [FA16]
• How to install OS ONE ? Can you send us a link for OS ONE ? [FA17]
• How to access OS ONE by Wifi ? [FA18]
• How do I change my OS ONE login credentials ? [FA19]
• How to access OS ONE ? [FA81]

View all 7

Inverter Mode 1

• How will the inverter behave when switched to Backup/Ongrid/Smartgrid/ Offgrid mode ? [FA22]

Update OS ONE 3

• How to update OS ONE on the inverter ? [FA42]
• How to update OS ONE through Internet ? [FA71]
• How to update OS ONE via USB key ? [FA72]

Settings 10

• How to change the operating mode of the inverter (Smart grid, Backup, Off-grid, On-grid) ? [FA24]
• How to change the minimum SOC of the battery ? [FA31]
• How to add/remove/schedule a battery charge from the grid on a time slot ? [FA30]
• How to limit energy injection into the grid ? [FA26]
• How to set up the inverter ? [FA23]

View all 10

Charge/Discharge 7

• Why doesn't my battery discharge ? [FA37]
• At times, my battery does not discharge [FA38].
• My battery never (or almost never) discharges [FA39]
• The SOC of the battery dropped during the night why ? [FA41]
• Why does my battery charge from the grid ? [FA40]

View all 7

Compatibility 2

• What are the major differences between using a lithium battery and a lead acid battery ? [FA36]
• Which batteries are compatible with the IMEON inverter ? [FA35]

General Information 3

• How do I connect my battery to my IMEON installation ? [FA32]
• How to connect the CAN communication (BMS/battery) ? [FA33]
• How to diagnose a CAN communication problem ? [FA34]

Setup 4

• How do I install the Smart Meter on my IMEON installation ? [FA50]
• How to diagnose a Smartmeter problem ? [FA51]
• How to diagnose a bad positioning of the Smartmeter ? [FA53]
• How to diagnose a communication problem between the inverter and the smart meter ? [FA52]

General Information 1

• How does the Smart Meter work? What is the Smart Meter used for ? [FA54]

Noisy fan 1

• The fans make a lot of noise, is this normal ? [FA55]

Error code 13

• How do I retrieve the error codes from my inverter ? [FA56]
• I have an error code IDXX and don't know what it means ? [FA57]
• Error detail id2/id3/id4/id5/id6/id7/id11 [FA58]
• Error detail id12/id61 [FA59]
• Error detail id30 [FA60]

View all 13

Download 1

• How to download/obtain the IMEON Manager software ? [FA47]